Refund & Returns Policy
Thanks for shopping at The Bollard Shop
If you are not entirely satisfied with your purchase, we’re here to help.
- All discrepancies or damage must be reported within 48 hours of receipt of order.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All Freight Costs incurred by us plus 15% Re-stocking fee will apply for change of mind.
If you have any questions on how to return your item to us, you can complete the contact us form or phone us on 1300 766 003.